Shipping and Postage Rates
All items are sent via MyHermes. We don’t currently offer same-day despatch but we aim to get your order shipped out to you the following day from placing the order. Postage is calculated depending on the weight of your order
Delivery services as provided by MyHermes are aims and not guaranteed (although should always be within 3 working days). We currently deliver to the UK only. We aim to expand into international shipping shortly
Please bear in mind that the delivery estimates provided by MyHermes, are not guaranteed. Our Royal Mail parcels should always arrive within days following dispatch but these figures are aims and, whilst unlikely, may be subject to unforeseen delays.
At the present time we cannot consider MyHermes parcels ‘delayed’ or ‘misplaced’ until 5-7 working days have past since leaving our hands.
We will endeavor to despatch goods as promptly as possible; we cannot currently guarantee same day, but despatch is usually no more than 1 working day for all orders.
The delivery time-frame and the cost specific to your order is quoted within the order confirmation page once you submit your delivery location. This is due to the fact that we can only calculate the estimated delivery to you once we know your exact order value and weight, and your delivery location.
We undertake to inform you of any subsequent change to the delivery time within 48 hours of receiving your order.
Please note that the couriers and delivery services we use deliver during the working day. You may find it easier to give a work address if it is unlikely that anyone will be in to sign for your order, or you may leave a ‘if out, leave in safe place’ request in the order comments. For heavy or bulky items we reserve the right to charge a redelivery fee if the customer is not there to collect the goods as arranged.
Tracked courier delivery will always be our preference, particularly around high-volume mailing periods like Christmas, so we have done our best to subsidize courier delivery costs where possible (based on order value).
In terms of price of postage, this will be shown before you go through the checkout process. Postage is based on weight.
If you want to double-check what you’re looking at based on the current items you’ve chosen before going through Checkout…you can! Just load up your goodies into your ‘bag’ and visit our Cart page, you can hit the button at the bottom titled ‘Estimate Shipping Now’. A form will appear, and just tap in your postcode and county and hit the button…you’ll get a list of the available options for the contents of your ‘bag’ for shipping of these items.
Shipping rates quoted for ‘UK Mainland’ deliveries. ‘Mainland’ consists of England, southern Scotland (excludes Highlands & Islands) and Wales, whilst Northern Ireland, Isle of Man, Scilly Isles, Scottish Highlands & Islands, Jersey and Guernsey are not considered part of the UK ‘Mainland’, and the standard rates do not apply.